Call accounting blog

Hosted call accounting features

Does your call accounting system automatically provide you with the following features?

1. No complicated database maintenance required?
2. No high performance dedicated computer required?
3. Can be accessed from any computer on the internet with no additional software?
4. Automatic daily off-site backups?
5. Automatic notification when the call accounting computer is switched off?
6. Automatic notification when the cable from the PBX to the call accounting pc is unplugged?
7. Automatic notification of long duration phone calls?
8. Automatic notification of expensive phone calls?
9. Automatic notification when the PBX time is incorrect?
10. Automatic notification when there is no call traffic?
11. Create custom report layouts for you favorite reports?
12. Email reports to yourself with a single mouse click?
13. Schedule reports to be emailed to you automatically at the schedule you want?
14. Fast all trunk busy, trunk utilization report?
15. Simple multi-site setup?
16. Simple multi-user setup?
17. Setup application that fits on a floppy disk? Ok, it's on a USB thumb drive.

TIM Technologies TIM4biz Call Accounting does do this

Typical call accounting installation

1. It requires its own dedicated pc in my office
2. I'll have to sit around and wait for the technician to install the system
3. There's going to be a database that will require maintenance
4. I'm going to have to make sure someone does a daily backup and remembers to take the backups home each day
5. I'm going to have to install updates and patches to stay current

TIM Technologies TIM4biz Call Accounting does not do this

Typical call accounting problems

Typical call accounting programs install on the computer in your office and you have to make sure it is running and saving calls:

1. When you go to run the end of month report you discover it's not been saving calls
2. The database is down
3. There is no backup
4. The PBX time is wrong and all the calls have been recorded to the wrong day
5. There was a floppy disk in the drive, the pc rebooted and didn't start
6. The pc rebooted and no one remembered to log in
7. Someone turned the PC off and no calls have been recorded
8. The cable from the PBX to the PC was unplugged and no calls were recorded
9. You can only run reports from the call accounting PC is installed in the server room
10. Can't access reports from your own pc or have to install special software

TIM Technologies TIM4biz Call Accounting does not do this

Call accounting links

1. http://en.wikipedia.org/wiki/Call_accounting
    
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